We're so sorry to hear that the game code you've received might not be working. Issue's like this is very uncommon, however, we understand that problems like this may arise.
Elite Lucky Gamers Ltd always purchases games directly from the developers or from the game publishers. We take further precautions to make sure all codes supplied to us are valid and working.
To inform us that your code is invalid, please reply to the email we sent you and tell us that the code does not work.
After you've done that, one of our employees will investigate the issue and will supply you with a brand new working code.